(4.8 / 5)11+ Ratings

Peapod Reviews

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Overall Rating

4.8
11 Reviews
  • 548%
  • 452%
  • 30%
  • 20%
  • 10%

About Peapod

Peapod.com is an American online grocery delivery service. It offers a convenient platform for online grocery shopping. Customers can browse, order, and pay for groceries, choosing between pickup or delivery options. The service is known for its quality and freshness, mirroring the same quality of groceries found in-store. It also offers a personalized shopping experience, showing sale items first in search results and providing dietary information with just a tap. For frequent users, Peapod offers a membership program, PodPass, for a discounted delivery fee. It's considered a top provider of online grocery deliveries, serving residents in pockets of the Midwest and East Coast. In February 2022, it changed its name to Peapod Digital Labs.

Peapod Pros & Cons

Pros of Peapod.com

  • Convenience: Peapod offers a user-friendly online shopping experience, allowing customers to order groceries from the comfort of their homes.
  • Same Sales as In-Store: Customers can take advantage of in-store sales and promotions while shopping online.
  • Flexible Delivery Options: A variety of delivery times are available, with discounts for choosing less popular time slots.
  • Personalized Shopping: Users can create shopping lists based on frequently purchased items, saving time during the ordering process.
  • Dietary Filters: Peapod provides filters for dietary preferences, making it easier to find suitable products.
  • Coupon Acceptance: Manufacturer coupons can be used, adding to potential savings.

Cons of Peapod.com

  • Limited Product Selection: The range of brands and package sizes may be restricted to more popular options, which can be disappointing for some shoppers.
  • Delivery Fees: Shipping costs can add up, especially for smaller orders, potentially making the service feel like a luxury.
  • Customer Service Issues: Many users report difficulties in reaching customer service and dissatisfaction with the support received.
  • Quality Concerns: There are complaints about the quality of produce and other perishable items, including instances of receiving damaged or expired products.
  • Order Fulfillment Problems: Customers have experienced incomplete orders or substitutions without notification, leading to frustration.
  • Inconsistent Delivery Experiences: Some drivers may arrive late or early, and there are reports of rude behavior from delivery personnel.

Overall, while Peapod offers significant convenience and potential savings, issues related to product quality and customer service may deter some users from relying on the service regularly.

Customer ratings by feature

  • Good Value
    4.3
  • Shipping & Delivery
    4.1
  • Return Policy
    4.3
  • Price & Quality
    4.7
  • Customer Service
    4.8

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Peapod Coupon & Discount Codes

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Peapod Customer Reviews (11)

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Arián Urías
Arián Urías
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Jul 12, 2024
Dominic Nicholls
Dominic Nicholls
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Jul 11, 2024
Keira Duncan
Keira Duncan
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Jul 11, 2024
Alisha Griffin
Alisha Griffin
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Jul 10, 2024
Steve Hansen
Steve Hansen
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Jul 9, 2024
Courtney Conway
Courtney Conway
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Jul 9, 2024
Medardo Siciliani
Medardo Siciliani
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Jul 8, 2024
Kasey Gomez
Kasey Gomez
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Jul 8, 2024
Juliane Freud
Juliane Freud
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Jul 8, 2024
Rachel Whitehouse
Rachel Whitehouse
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Jul 7, 2024

Peapod Customer’s Q&A

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Peapod Features and Benefits

Peapod offers a range of key features and benefits:

  • Ease of Online Shopping: No more navigating crowded aisles or waiting in long checkout lines.

  • Personalized Shopping Experience: Peapod offers a shopping experience tailored to customer preferences.

  • Time-Saving Delivery Options: Customers can choose to pick up their groceries or have them delivered to their home.

  • Quality and Freshness Guaranteed: The groceries delivered are of the same quality and freshness as those in the store.

  • Savings: Peapod shows sale items first in search results, helping customers save money. It also helps customers avoid impulse purchases that can happen in-store.

  • Health Goals: Peapod shows the item’s nutrition label with just a tap, helping customers make informed decisions about their food choices.

  • Wide Range of Products: In addition to groceries, customers can order office supplies, home supplies, baby and childcare products, and even beauty items.

  • PodPass Membership: For frequent users, Peapod offers a membership program, PodPass, for a discounted delivery fee.

  • Loyalty Rewards: Customers with a Stop & Shop loyalty card can earn rewards and special deals.

Remember, these features and benefits can vary based on location and availability.

Peapod Pricing

Peapod offers two different services: delivery and pick-up. The delivery service fee is based on the total amount spent on the order. Here's the breakdown:

  • For an order between $60 and $75, the fee is $9.95.
  • For $75 to $100, it’s $8.95.
  • Above $100, the fee is $7.95.

In general, the prices a customer pays for groceries are the same as the prices paid in the store. However, slight price differences could be noted for its warehouse items.

There is no monthly fee to use Peapod for groceries. However, if the service is used often, it may be worth it to sign up for their membership program, PodPass. PodPass allows customers to pay a set fee annually, every six months, or every three months for a discounted delivery fee.

Payment Method

Peapod accepts the following payment methods:

  • Credit card
  • Debit card
  • Gift card
  • Peapod direct check
  • EBT card for SNAP benefits or other state-administered programs such as TANF or WIC
  • Peapod’s own Grocery Cash Card, a reloadable prepaid card that can be used to pay for all or part of your order

Please note that Peapod does not accept cash. Happy shopping!

Peapod FAQs

FAQ

Peapod Alternatives

Here are the top 10 alternatives to Peapod:

  1. Freshly
  2. Misfits Market
  3. Mercato
  4. Daily Harvest
  5. Factor75
  6. Shipt
  7. ShopWings
  8. MyWebGrocer, Inc.
  9. Unata
  10. Instacart

These platforms offer similar services and could be great options for online grocery shopping. Happy shopping!

FAQ

How To Open A Peapod Account?

To open an account on Peapod, follow these steps:

  1. Visit the Peapod website.
  2. Click on the "create an account" button.
  3. Enter your first and last name, email address, and create a password.
  4. Click on the "create account" button.
  5. Start shopping!

Remember, the platform will ask for information such as your email address, credit card information, and zip code. If you have a loyalty card with Stop & Shop, you can enter it and earn rewards and special deals. Enjoy your shopping experience with Peapod!

FAQ

Peapod Return Policy?

The return policy for Peapod is as follows:

  • Returns are offered within 30 days of the order ship date.
  • Items may be returned for a full refund to the original form of payment, excluding outbound shipping and return processing charges.
  • Once the returned items are received and processed by the warehouse, the refund is typically issued within 3-10 business days.
  • Products must be returned in unused, unwashed, and unworn condition with original tags and packaging included.
  • Swimwear will only be accepted if the swimsuit is tried on over underwear and returned in its clean original condition with all tags attached.
  • Items marked as FINAL SALE on the product page, at checkout or in your order confirmation are not eligible for return or exchange.
  • Underwear is FINAL SALE.
  • Approved returns must be dropped off at your chosen shipping location within 1 week of initiating the return.
  • Returns dropped off after this 1 week window are subject to cancellation.
  • All refunds for returns will be issued back to the original form of payment used to place the order.
  • If a gift card was used to place the order, the refund will be issued back to the original gift card.

Please note that any shipping charges associated with purchases will not be refunded.

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